Returns & Exchanges

At X-Chair, we want you to be completely satisfied with your ergonomic seating experience, which is why we offer a 30-day trial period to ensure your new chair perfectly fits your workspace. If you are not satisfied, we provide a streamlined return and exchange process to help you find your ideal comfort solution.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack with Care

  Disassemble your X-Chair and place it securely in its original packaging to prevent damage during transit; ensure all components and manuals are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your full refund to the original payment method within 7 to 10 business days.